Refund Policy

Fair & Transparent Refunds

We stand behind our service quality. If you're not satisfied, we'll make it right with our comprehensive refund policy.

30 Days
Refund Period
24-48h
Response Time
100%
Money Back Guarantee

Refund Eligibility

We believe in fair treatment for all our customers. Here's when and how refunds are processed.

Eligible for Full Refund

  • Service outage preventing content processing for more than 24 hours
  • Technical failure resulting in unusable translated video, voice-over, or editorial content
  • Billing error or duplicate charges
  • Purchase cancellation within 7 days of first credit purchase
  • Voice cloning failure due to technical issues on our end
  • Editorial services not delivered within agreed timeframe
  • Force majeure events affecting service availability

Partial Refund Considered

  • Significant quality degradation in translation, voice-over, or editorial services due to technical issues
  • Delayed processing beyond promised timeframes (>48 hours for AI services, >72 hours for editorial)
  • Feature unavailability affecting core functionality
  • Service interruptions causing partial completion of translation, dubbing, or editorial work
  • Voice cloning quality significantly below advertised standards
  • Editorial review not meeting professional standards due to our error

Credit/Account Balance

  • Minor technical issues resolved within 24 hours
  • User error in video format, audio quality, or content specifications
  • Partial processing completion with usable output
  • Request for different target language or voice after processing begins
  • Change of mind regarding editorial style after human review has started
  • Dissatisfaction with AI-generated content quality within normal parameters

How Refunds Work

Our streamlined refund process ensures quick resolution and transparent communication

1

Submit Request

Contact our support team with your refund request and relevant details.

Timeline::Within 30 days of purchase
2

Review Process

Our team reviews your request and investigates any technical issues.

Timeline::1-3 business days
3

Decision & Processing

We notify you of our decision and process approved refunds.

Timeline::3-5 business days
4

Refund Completion

Refunds are returned to your original payment method.

Timeline::5-10 business days

Important Information

Please Note

  • •Refunds are only processed for the most recent billing period
  • •Processing fees charged by payment providers may not be refundable
  • •Promotional credits are non-refundable
  • •Unused credits may be refunded based on the original purchase price
  • •Bulk purchases may have different refund terms per agreement

Payment Methods

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days
  • Apple Pay/Google Pay: 3-7 business days

Need Help?

support@flowmatic.studio
Help Center
Community Support

Frequently Asked Questions

Common questions about our refund policy and process

How long do I have to request a refund?

You have 30 days from the date of purchase to request a refund for unused credits.

What if I'm not satisfied with the translation quality?

If the translation quality doesn't meet our standards due to technical issues, we offer a full refund. Quality issues due to source content limitations may be eligible for partial refunds or credits.

Can I get a refund if I accidentally purchased the wrong package?

Yes, we understand mistakes happen. Contact us within 7 days and we'll either refund the difference or provide a full refund if no services have been used.

How long does it take to receive my refund?

Once approved, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment method and bank, typically 5-10 business days.

What happens to my translated videos if I get a refund?

If a full refund is issued, access to translated content may be revoked. We recommend downloading your content before requesting a refund if you wish to keep it.

Do you offer refunds for unused credits?

Yes, if you request a refund within 30 days of purchase, unused credits can be refunded. Credits that have been used cannot be refunded.

Still Have Questions?

Our support team is here to help you with any refund-related questions or concerns

Average response time: 24 hours • Available 24/7 • Multiple languages supported